ProActive vs ReActive a huge difference

It snowed like crazy last night and today. The city is frozen out. Decision time. Are you a great manager or are you a manager.
 
Let me give you the best example I have seen in many years. Sean, manager over a critical needs area knew the situation. The entire city was shut down. No one was coming to work. Sean took action. While most of the city was reacting to the hype of bad weather, while most of the city was hunkering down and reacting to the news by making excuses why they could not go to work, Sean acted.
 
The night before the huge storms he planned his staff. He contacted them, he arranged with them, he shared with them. They were prepared for what was coming. While everyone else, including my work group spoke of nothing but why they probably would not be able to make it into work, Sean’s team was already into a completely different mode and had enacted a solution to a problem that did not yet exist.
 
Sean arranged transportation for his group through a service that would not be stopped by inclement weather.
 
My usual 55 minute drive to work was the longest of any of my coworkers. All of them shared the day before that if this storm happened they would not be able to make it in. As I said goodby to them that afternoon, I said to all of them, see you tomorrow and without exception they said, ‘we’ll see.’ But you see, by my words you already know my ACTION. I was coming to work. I had made my decision. I had enacted MY plan. And it was one that I knew I could put into place and make happen. Everyone else was waiting to react to whatever was coming our way. My 55 minute drive took almost two hours today, I knew it would, I planned for it.
 
After six hours on our desks only one other of my 9 member crew had come to work. Of Sean’s crew all five had made it to work. And as I spoke with my managers, supervisors and superiors I noted that none of them had come to work either.
A manager/boss, sets the tone for the office by their own actions. I and Sean had taken ACTION while everyone else reacted to the storm. Sean had his people catered in for their respective assignments and catered home, picking up his second shifters on the way.
As I sit here, now alone, I note that unless something changes, my second shift will be without staff. How critical is it that this job be manned 24 hours a day? Well, if your facility intends to operate 24 hours a day then the support staff they employ needs to know they are important to the organization and especially to their manager.
 
Sean not only made arrangements for his staff to be here, he was the one picking them up. He worked all day and then into this night making sure his vital department staff understood their importance to the organization. I only understood that if I neglected my duties probably every other person on my crew would ignore theirs. I planned my course of action and made it happen. Was it easy? When most people give up or give in it’s then that you realize who has the strength of character you are looking for.
 
Sean is one of the GREAT MANAGERS I talk about. How about you? Did you stay home and hope your staff made it to work? Did you stay home and hope your staff would help you out?
Become great by learning how to be a GREAT MANAGER. Come subscribe to my blog at www.stevesapato.com and get weekly information and articles on managing people, because GREAT MANAGERS ARE MADE NOT BORN.

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